SHIPPING AND RETURNS POLICY

SHIPPING PRICES

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Shipping prices begin from $10.95 and are determined by weight. Customers can get free standard shipping by spending over $150, or free express shipping by spending over $200.

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SHIPPING PROVDER

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All packages will be shipped by Australia Post.

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PROCESSING TIMES

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Orders will be processed and dispatched within 3 business days for all in stock items.

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SHIPPING TIMES

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Within NSW

Standard shipping: 2-4 business days

Express shipping: 1-2 business days

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Outside of NSW

Standard shipping: 3-6 business dys

Express shipping: 2-4 business days

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Please note that these are only estimates, and do not account for order processing time.

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PRE ORDER ITEMS

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If your order includes in stock and pre order items, we will wait for the pre order item to come in stock before shipping your order altogether. If you would like your in stock items to be shipped first, please place the orders separately.

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CHANGE OF DELIVERY ADDRESS

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We can change your delivery address as long as the item has not been dispatched yet. Please e-mail us at contact@kpopavenue.com.au to let us know your new address.

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TRACKING NOTIFICATIONS

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Once your order has been dispatched, you will be sent the tracking number/s to the e-mail that was provided at the time of checkout.

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PARCELS DAMAGED IN TRANSIT

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Please get in touch with us via email at contact@kpopavenue.com.au with your full name and order number.

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RETURNS / REFUNDS

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We do not accept change of mind returns / refunds. We do accept returns if the item is faulty, damaged or if any items are missing from your package. An UNBOXING VIDEO is required for any returns or refunds to be processed. Please make sure you film an unboxing video for any package shipped to you, the video must begin from before the package is opened, and must be unedited.

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For any valid returns, please get in touch with us via email at contact@kpopavenue.com.au with your full name and order number. You must get in contact with us within FOURTEEN (14) DAYS of delivery. Once we review your unboxing video, we will let you know if your return is accepted or not, and process it accordingly. Please note that original shipping charges are non refundable.

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CANCELLATION POLICY

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Please order carefully when purchasing from us, as we do not offer change of mind refunds.